Last Updated: Jan 12, 2026

1. Acceptance of Terms

By accessing or using Narmin’s web platform, navigation tools, motion SDK, and related software solutions ("Services"), the client ("Customer") agrees to be bound by these Terms of Service ("Terms"). If Customer is entering into this agreement on behalf of an entity, Customer represents they have the authority to bind such entity.

2. Use of Services

2.1 Scope

Narmin grants Customer a limited, non-exclusive, non-transferable right to access the Services for internal business operations.

2.2 Restrictions

Customer shall not reverse-engineer, decompile, or attempt to extract source code, nor use the Services to build a competing product.

2.3 Service Availability & Maintenance

In accordance with our Information Security Management System (ISMS), Narmin maintains documented procedures for system availability. We use commercially reasonable efforts to ensure uptime, excluding scheduled maintenance windows which will be communicated with prior notice.

3. Information Security & Account Integrity

3.1 Access Control

Customer is responsible for maintaining the confidentiality of credentials. In alignment with ISO 27001 Access Control principles, Customer must ensure that access is granted only to authorized personnel and must immediately notify Narmin of any unauthorized use or security breach.

3.2 Narmin Security Standards

Narmin implements technical and organizational measures designed to protect Customer Data against unauthorized access, loss, or disclosure. These measures include encryption of data at rest and in transit, regular vulnerability assessments, and employee security training.

4. Data Protection & Privacy

4.1 Data Ownership

Customer retains all rights, title, and interest in and to Customer Data.

4.2 Processing

Narmin processes data in compliance with our Privacy Policy and the GDPR (where applicable).

4.3 Data Deletion & Portability

Customer may request the deletion of their account and associated personal/business data at any time by contacting dataprotection@narmin.com.

• Procedure: Upon receipt of a valid request, Narmin will delete or anonymize the data within thirty (30) days, unless retention is required by law.
• Post-Termination: Upon termination of Services, Narmin will delete Customer Data in accordance with our documented Data Retention and Disposal Policy, unless a shorter period is requested by the Customer.

5. Confidentiality

Both parties agree to protect Confidential Information with the same degree of care as their own sensitive information. This obligation survives the termination of this agreement. Narmin’s security logs and audit reports are considered Confidential Information.

6. Intellectual Property

All intellectual property in the Services remains the exclusive property of Narmin. No rights are granted except as explicitly outlined herein.

7. Fees & Payment

Fees are non-cancelable and non-refundable. Narmin reserves the right to suspend access for non-payment after reasonable notice; such suspension does not relieve the Customer of the obligation to pay outstanding fees.

8. Compliance & Audit Rights

8.1 Legal Compliance

Both parties shall comply with all applicable laws, including export controls and data protection regulations.

8.2 Right to Audit

To ensure compliance with ISO 27001 standards, Narmin may, upon request and subject to confidentiality agreements, provide Customer with a summary of its most recent security audit or SOC2/ISO certification status (if applicable).

9. Limitation of Liability

To the maximum extent permitted by law, Narmin’s aggregate liability shall not exceed the fees paid by Customer in the twelve (12) months prior to the event giving rise to the claim. Narmin is not liable for indirect, incidental, or consequential damages.

10. Term & Termination

Either party may terminate for material breach. Upon termination, access to Services will cease, and all Customer Data will be returned or deleted in accordance with Section 4.3.

11. Modifications to Terms

Narmin reserves the right to modify these Terms to reflect changes in law or our security practices. Material changes will be communicated with at least thirty (30) days' notice.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of The Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Rotterdam.