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Privacy policy

Effective date: June 13, 2025

This Privacy Policy explains how Storegear B.V. ("Narmin", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use our products, services, or interact with us. It also describes your rights under the EU General Data Protection Regulation (GDPR).

By using our website or Services, you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use our Services.

1. Who We Are

Data Controller: Storegear B.V.
Oostzeedijk 234
3063 BP Rotterdam
The Netherlands
Phone: +31 (0)10 3111002
Chamber of Commerce: 63053306
VAT Number: 855072738B01
Court of Registration: Rechtbank Rotterdam

Data Protection Officer:
Email: dataprotection@narmin.com

2. What Data We Collect

a. Information You Provide

  • Contact details (e.g., name, email, phone)
  • Customer, vehicle, and driver information you input into the Services
  • Account credentials
  • Communication content (support tickets, feedback, etc.)

b. Information Collected Automatically

  • Device and browser information (IP address, OS, device type)
  • Log data (referring URLs, access times, pages viewed)
  • Usage behavior within the Services
  • Crash reports

c. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to:

  • Provide and personalize our Services
  • Analyze performance
  • Recognize returning users

For more details, see our cookie policy You may manage your cookie preferences at any time via our cookie banner.

3. How We Use Your Data

We process personal data for the following purposes:

  • Service Delivery: To operate and maintain our Services.
  • Improvement: To analyze usage and develop new features.
  • Communication: To send transactional emails and updates.
  • Marketing: To send newsletters and promotional messages (with your consent).
  • Support: To resolve issues and enhance customer support.
  • Security: To detect and prevent fraud, abuse, and threats.
  • Legal: To comply with legal obligations and enforce our rights.

4. Legal Basis for Processing (EU Users)

We rely on the following legal grounds under Article 6 of the GDPR:

  • Performance of a contract
  • Legitimate interests not overridden by your rights
  • Compliance with a legal obligation
  • Consent (which you can withdraw at any time)

5. Sharing Your Data

We do not sell, trade, or rent your personal data.

We share data with:

  • Employees and authorized contractors
  • Subprocessors (e.g., cloud hosting, analytics tools) with appropriate safeguards
  • Legal authorities, only as required by law

A list of subprocessors is available upon request.

6. Data Transfers Outside the EU

We primarily process data within the EU. If data is transferred outside the EU:

  • We ensure appropriate safeguards under GDPR (e.g., SCCs, adequacy decisions)
  • We do not rely on the Privacy Shield framework (invalidated by Schrems II)

7. Data Security

  • Data is hosted in Germany with industry-standard security protocols.
  • SSL encryption is used for sensitive communications.
  • Passwords are encrypted and salted.
  • No system is fully immune; we implement layered protections.

8. Data Retention

We retain personal data only as long as necessary for the purposes stated. This includes:

  • User accounts: While active + legally required duration
  • Marketing preferences: Until revoked
  • Logs and cookies: A reasonable period from creation

Data is deleted or anonymized after expiration, or securely archived if deletion is not possible.

9. Your Rights Under GDPR

You have the right to:

  • Access your data (Art. 15)
  • Rectify inaccurate data (Art. 16)
  • Erase your data (Art. 17)
  • Restrict processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)
  • Withdraw consent (Art. 7(3))

To exercise these rights, contact our DPO at dataprotection@narmin.com.

10. Automated Decision-Making

We do not engage in profiling or automated decision-making with legal or significant effects on you.

11. Use by Children

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Complaints

You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

13. Policy Updates

We may update this policy periodically. Significant changes will be notified via email or within the Services. The latest version will always be available on our website.

14. Contact

Questions or complaints? Please reach out to us:

Email: hello@narmin.com
Postal Address: Storegear B.V., Oostzeedijk 234, 3063 BP Rotterdam, The Netherlands

Last Updated: June 13, 2025